Sari Leinonen
"Customer satisfaction is the most important measure of success in a services business."
Sari Leinonen supports Kolster’s clients in all inquiries related to the IPR service offering and assignments, including contract negotiations and pricing matters. She also serves as the Product Manager for the MyKolster® IPR Portfolio service.
Sari has extensive experience in managing professional services business internationally, working with both large multinational technology corporations and smaller SMEs. In addition, she has a start-up background in launching digital innovation businesses and participating in publicly funded research projects such as EU and Business Finland initiatives. This has given her an understanding of the needs of small technology companies as well.
Sari is a member of Kolster’s Management Team and contributes to the company’s strategic development projects, as well as service and process development.
She serves clients in both Finnish and English.
According to Sari, digital service paths are transforming the legal services industry, where communication still heavily relies on traditional channels. Secure and real-time visibility into an IPR portfolio and the status of individual assignments makes communication and decision-making more efficient and reliable between the parties. The collaboration between the IPR specialist and the client will remain at the heart of the customer relationship.